FAQs

Are all crystal purchases final sale?

Yes. Due to the one-of-a-kind nature of each piece, all crystal sales are final. We do not offer refunds, exchanges, or store credit once an order has been placed.

What if my item arrives damaged?

If your order arrives damaged in transit, you must contact us within 48 hours of confirmed delivery with clear photographs of the product and packaging. We will review the claim and determine next steps in accordance with our Shipping Policy.

Are your crystals authentic?

Yes. All pieces are ethically sourced and carefully selected. Quality, integrity, and energetic clarity are prioritized in every offering.

When will my order ship?

Orders typically ship within 3–5 business days unless otherwise noted. You will receive tracking information once your order has been dispatched.

Do you ship internationally?

Yes. Shipping rates are calculated at checkout based on location and package weight. Customers are responsible for any customs duties, taxes, or import fees that may apply.

What exactly will I receive?

You will receive the exact crystal shown in the product photos. Each listing represents the specific piece available for purchase.

Is local pick up available?

Local pickup may be available by arrangement. If applicable, please select the pickup option at checkout.

How can I get in touch?

For any questions regarding products, shipping, or your order, please contact us at info@bearkudaandasha.ca. We aim to respond within 1–2 business days.

Are your products prepared in a pet-free environment?

All items are prepared and packaged in a home studio environment. While great care is taken to ensure products are handled and stored cleanly, please note that pets are present in the home. If you have severe allergies, please use discretion before purchasing.

Still Have questions?
Please reach out through our Contact page — we’re happy to help.